Case studies
Fort Collins, CO · Training, Consulting & Coaching
OTM
A Colorado digital marketing agency radically transforms their workflow and culture.
OTM had hit a ceiling. After growing from five to 15 employees, their existing relaxed operational systems weren't working the same way. Things began to break. They needed to split the team into pods — but OTM's leaders ...
Read full storyPuebla, Mexico · Digital PM Operations Apprenticeship
ILVZ
A designer-led studio brings beauty to fruition from Puebla, Mexico.
Íñigo López Vázquez started ILVZ Estudio almost by accident. After graduating, his US work visa never arrived, so he began freelancing from Puebla, Mexico. Within months, the work outpaced what he could handle alone. He ...
Read full storyWashington, D.C. · Coaching & Team Advisory
Friendly Design Co.
A boutique strategic design agency finds focus, structure, and breathing room.
Friendly Design Co. had a problem familiar to many small agencies: the founders were doing everything. Ross Nover and Geoff Silverstein built a thriving eight-person strategic design studio in Washington DC, but Ross was...
Read full storyRed Deer, AB · Custom Training + Digital PM Foundations
Reaction
This seasoned agency makes digital transformations look easy.
Alberta-based digital agency Reaction had been helping businesses stand out online for more than a decade. But they were struggling with internal challenges related to process. They felt like a very process-driven agency...
Read full storyTrusted by over 450 teams
In their own words
What clients say
View allOut of the changes I implemented with Rachel Ody (formerly Gertz), came a drastic increase in profitability. For long-term engagements, our new methods of scoping, risk mitigation, and estimation yielded an increase in profit up to 23%. For smaller maintenance tasks, I created a minimum engagement amount, and in some cases, increased revenue by up to 463%. I was able to generate over $100,000 within the first 8 months.
Being able to work with Rachel — to come up with a list of priority areas and talk through those every week — was a really positive experience for the company. It set us on the right track to make smart decisions for years.
Before working with Hello Rachel, we were doing alright — we would even say great if you asked us on a good day. The work continually encouraged us to ask 'the why' behind the way we were doing things and patiently mentored us to identify opportunity areas for real systemic change to our organization's process and operations. Coming through the engagement, we are now in an incredibly empowering position. We know what areas we need to work on and are more equipped than ever to tackle them.
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